Spanish local body turns to AI to automate 1.6 million annual citizen requests
The Provincial Council of Gipuzkoa in Spain faced a problem that was common to many local governments around the world – a deluge of data with too few workers to process it. Every year, the council registry receives more than 1.6 million different citizen requests, inter-administrative communications, and technical documentation. Out of these, as many as 100,000 entries required manual classification, a task that was equivalent to 8,300 working hours or the full-time work of five people for a year. Even then, the classification…
