Mark Tarre

Genesys buys Pinkfish to boost cloud AI automation

Genesys has acquired Pinkfish, adding workflow automation technology to Genesys Cloud AI. Terms of the transaction were not disclosed. Pinkfish develops software that enables artificial intelligence systems to connect customer requests to actions across business applications. The acquisition will extend Genesys’ cloud platform with tool integration and workflow automation for systems including customer relationship management,…

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