JOSEPH GABRIEL LAGONSIN News Editor Superloop has launched Kay, an AI account assistant for business customers, partners and managed service resellers. The tool is built into the company’s Krypton self-service platform. Kay lets users manage connectivity services through a conversational interface instead of navigating multiple screens or contacting support. It can check broadband availability, create…
JOSEPH GABRIEL LAGONSIN News Editor TeamViewer has launched Tia Scripting in its Digital Employee Experience platform. The feature lets IT teams generate device automation scripts in natural language, removing the need for specialist coding skills. Tia Scripting allows IT staff to describe a problem or intended outcome in plain language and receive a script tailored…
JOSEPH GABRIEL LAGONSIN News Editor Aircall has acquired Piper AI, broadening its reach from customer communications into sales workflow automation. The acquisition adds tools that track sales activity across calls, video meetings, email, text messaging, WhatsApp and field activity. Piper AI converts those interactions into CRM updates, deal scoring, pipeline risk signals and automated follow-up…
Zoom has expanded its agentic AI offering across its workplace collaboration, phone and customer experience products, adding workflow automation, custom AI agents, and new AI-based document and presentation tools. The update centres on a broader rollout of AI Companion 3.0 across Zoom Workplace, Zoom Business Services and Workvivo. Zoom is positioning it as a shift…
New Relic has unveiled an Agentic Platform with a no-code builder and a new SRE Agent, part of a broader set of updates focused on using AI for incident response and operational automation. The Agentic Platform targets organisations that want to build, deploy, and manage AI agents and multi-step workflows within an observability environment. New…
