TOKYO, June 11, 2026 – Ricoh Company, Ltd. today announced that it has signed an agreement with Thread AI, a leader in AI orchestration infrastructure, to collaborate on an internal pilot to advance and automate facility-management operations using AI in Japan.
In recent years, the use of AI has shifted from experiments and proof‑of‑concepts to a phase where continuous application in daily operations is required. At the same time, AI deployments that are isolated or dependent on individual expertise often fail to deliver organization‑wide optimization or sustainable value creation. As sensor and camera data from on‑site environments become increasingly integrated with operational data—and as digital‑twin technology advances—the foundation is being laid for AI to more accurately understand real‑world conditions and support decision‑making and execution.
Under this agreement, Ricoh will combine Thread AI’s technology with its own digital‑twin capabilities to build an execution platform that integrates digital twins, multimodal AI, and workflow orchestration. Ricoh will first apply the platform to its internal facility‑management operations in Japan to verify the effectiveness of a system that supports end‑to‑end processes, from AI‑driven decision‑making to operational execution. Insights gained through this internal pilot will be leveraged to drive operational transformation in the facility‑management domain and to develop new digital services.